sahara

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Q
What is Sahara.net?
A
A website that sells domains and other web services. 
Only registrars accredited by the Internet Corporation for 
Assigned Names and Numbers (ICANN) are authorized to 
register .aero, .biz, .com, .coop, .info, .museum, .name, .net, 
.org, or .pro names. The company Ghana dot com is 
accredited by ICANN to do these registrations directly into the 
registry. Ghanadot com accomplishes this using the website 
www.sahara.net.

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Q
What is the domain name system?
A
The Domain Name System (DNS) helps users to find their way 
around the Internet. Every computer on the Internet has a 
unique address - just like a telephone number - which is a 
rather complicated string of numbers. It is called its "IP 
address" (IP stands for "Internet Protocol"). IP Addresses are 
hard to remember. The DNS makes using the Internet easier 
by allowing a familiar string of letters (the "domain name") to 
be used instead of the arcane IP address. So instead of typing 
193.194.185.25, you can type ashanti.gh.com It is a 
"mnemonic" device that makes addresses easier to 
remember.

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Q
What does it mean to "register" a domain name on sahara?
A
When you register a domain name, you are inserting an entry 
into a directory of all the domain names and their corresponding 
computers on the Internet.

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Q
How do I register a domain name on sahara?
A
Domain names ending with .aero, .biz, .com, .coop, .info, 
.museum, .name,.com .net, .org, or .pro can be registered 
through sahara(Ghanadotcom) which is an ICANN accredited 
registrar.
Sahara(Ghanadotcom)  will ask you to provide various contact 
and technical information that makes up the registration. 
Sahara (registrar) will then keep records of the contact 
information and submit the technical information to a central 
directory known as the "registry." This registry provides other 
computers on the Internet the information necessary to send 
you e-mail or to find your web site. You will also be required 
to enter a registration contract with the registrar, which sets 
forth the terms under which your registration is accepted and 
will be maintained.

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Q
Will my name and contact information be publicly available?
A
Information about who is responsible for domain names is 
publicly available to allow rapid resolution of technical 
problems and to permit enforcement of consumer protection, 
trademark, and other laws. The registrar will make this 
information available to the public on a "Whois" site. It is 
however possible to register a domain in the name of a third 
party, as long as they agree to accept responsibility. 

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Q
How long does a registration last? Can it be renewed?
A
The process of registering a domain name and hosting service on 
sahara takes a few minutes(20 minutes max)  to complete.
After a successful registration sahara has a flexibility to offer 
initial and renewal registrations in one-year increments, with a 
total registration period limit of ten years. 

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Q
How much does a domain-name registration name cost?
A
Sahara has one of the lowest prices for domain registration, web 
hosting and other products such as digital certificates, email 
hosting, and web Developerment Tool.

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Q
How do I pay for My Domain Name and Hosting service?
A
Sahara (Ghanadotcom) have several methods of accepting 
payments.
•	Using eshika
All Sahara(Ghanadotcom) clients are entitled to eshika card. 
The  eShika card is a debit card that when you have funds in, 
the card can be used for payment of  services purchased on 
sahara shop and any other online shop that accepts eshika 
cards.
One can recharge card at any GCB branch.

•	Using VISA and Paypal
Sahara(Ghanadotcom) also accepts VISA and Paypal for 
payments of services on sahara.

•	Cash @customer center.
Customers can also walk in at our offices at East Legon near  “ 
American House” to do payments.

•	Using Western Union.
Sahara(Ghanadotcom) accepts western union transfers as a 
method of payment

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Q
Can I transfer(change) registrars after registering a domain 
name?
A
Yes, you may change the registrar sponsoring your domain name 
For details on the transfer process, contact the registrar you 
would like to assume sponsorship of the registration.

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Q
I have seen advertisements for domain-name registration by 
companies not in the accredited registrar directory. Are these 
legitimate?
A
Only registrars accredited by the Internet Corporation for 
Assigned Names and Numbers (ICANN) are authorized to 
register .aero, .biz, .com, .coop, .info, .museum, .name, .net, 
.org, or .pro names. Some of these accredited registrars offer 
their services through resellers, which may provide assistance 
in completing the registration process. Your registration 
contract, however, will be with the accredited registrar and 
that registrar will maintain your contact information.

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Q
What is ICANN?
A
ICANN is the new non-profit corporation that is assuming 
responsibility from the U.S. Government for coordinating certain 
Internet technical functions, including the management of 
Internet domain name system. More information about ICANN 
can be found at http://www.icann.org.

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Q
Someone else has registered my company's name as a domain 
name. What is the process for resolving my complaint?
A
All ICANN-accredited registrars including sahara 
(Ghanadotcom) follow a uniform dispute resolution policy. 
Under that policy, disputes over entitlement to a domain-name 
registration are ordinarily resolved by court litigation between 
the parties claiming rights to the registration. Once the court 
rules who is entitled to the registration, the registrar will 
implement that ruling. In disputes arising from registrations 
allegedly made abusively (such as "cybersquatting" and 
cyberpiracy"), the uniform policy provides an expedited 
administrative procedure to allow the dispute to be resolved 
without the cost and delays often encountered in court 
litigation. In these cases, you can invoke the administrative 
procedure by filing a complaint with one of the dispute-
resolution service. 

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Q
If I have customer service questions or problems related to my 
domain name registration and hosting service who should I 
contact?
A
Sahara provide online chat support ,front desk support , phone 
support or send email to support@ghana.com and ticketing 
system. You can also walk into our customer center at East Legon 
near American House.

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Q
Is there any contact lines I can call for support?
A
Yes!  The contacts are:  0302 521695  |  0289 518437 
You Can also Fax us on 0302 521696

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Q
What are the rules for registration of.com, .biz, .info, .name, .net 
and .org names?
A
The .com, .info, .name, .net, and .org TLDs are open and 
unrestricted. Traditionally, however, names in .net have been 
used by organizations involved in Internet infrastructure activities 
and .org is frequently used by noncommercial organizations. .biz 
is reserved for use by businesses

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Q
What are the rules for registration of .aero, .coop, and .museum 
names?
A
The .aero, .coop, and .museum TLDs are sponsored TLDs and 
are designed for use within a specified community. Registration 
restrictions for these TLDs have been developed by the sponsor 
with input from the community. 

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Q
Are .aero, .biz, .com, .coop, .info, .museum, .name, .net, .org, 
and .pro domain names available for registration in any country?
A
Yes, these domains are available for registration by Internet 
users across the globe; also, ICANN-accredited registrars are 
located in countries around the world. To view a list of domain 
name registrars sorted by country, please visit 
. 

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Q
I've seen domain names ending with two-letter combinations, like 
.uk. .gh What are the rules for registering in these domains?
A
Two letter domains, such as .uk, .de and .jp (for example), 
are called country code top level domains (ccTLDs) and 
correspond to a country, territory, or other geographic 
location. The rules and policies for registering domain names 
in the ccTLDs vary significantly and some are reserved for use 
by citizens of the corresponding country. You should check 
with the registrar offering ccTLD registration services 
regarding the specific terms and conditions for registration. 
Some ICANN-accredited registrars provide registration 
services in the ccTLDs in addition to registering names in 
.aero, .biz, .com, .coop, .info, .museum, .name, .net, .org, 
and .pro, however, ICANN does not specifically accredit 
registrars to provide ccTLD registration services.

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